Frequently Asked Questions
Have additional questions? Use our contact form.
Each pair of sunglasses has a Product Feature section which gives you the precise measurement of the temple, bridge, and width. Additionally, each pair is given a size on a scale from small to oversized which can be found below the measurements.
Yes! Unlike most all other brands who manufacture in China, all of our frames are designed in California and produced in Italy. Known to be the capital of exquisite eyewear, we partner with Italian manufacturers -- most family owned and operated -- to ensure some of the highest quality and craftmanship perfected through years of rich heritage.
Our virtual try on option lets you see how a particular sunglasses product from our collection will look on your face! This technology is available on most desktop browsers and on all mobile devices that use Google Chrome or Apple Safari.
On each product's page, you will see a link to "Virtual Try On". By clicking on the link, a new window will open and ask for your permission to access your camera. Once accessed, look directly at the camera. In a few seconds, the VTO technology will overlay a 3D rendering of the product over your eyes. You will be able to move your head to see various angles in real-time and with precise size accuracy.
If you do not have or wish to use a webcam, you can also upload a picture instead and the 3D render will be overlayed over the static photo.
No. At the moment Blackburn does not have a warranty program but does offer free returns for a worry-free purchase.
Returns are made easy with no return fee and free shipping! As long as the item(s) is not damaged, returns can be made 30 days after purchase by visiting the Return Portal.
Yes, all of our products can be purchased and paid for in installments through Afterpay. Afterpay is one of the leading "Buy Now, Pay Later" services which allows you to pay in 4 interest-free installments over six weeks. The sign up process is easy can be done during checkout!
Once your order is processed and awaiting shipment, you will receive an e-mail to the e-mail address provided during checkout with the tracking number of your order. Additionally, you may sign up for an account to track your order through your dashboard.
If you made a purchase in error and would like to cancel your order, use the Contact Form to submit a request for cancellation. Please be sure to provide the order number. If the order has not already shipped, your order will be cancelled and refunded.
We cover the cost of duties and taxes on international orders to Canada, Australia, Germany, Mexico, United Kingdom, Hong Kong, Singapore, and Norway. All other international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Yes! All sunglasses are protected by our one-year warranty, ensuring peace of mind for your purchase. For more information, visit our Warranty details page.
